We offer a 30-day return policy, meaning you have 30 days from the date of receiving your item to request a return.
To be eligible for a return, your item must meet the following conditions:
The item must be in its original condition, unworn or unused, with tags, and in its original packaging.
You must provide a receipt or proof of purchase.
Returns must be initiated by contacting us first; items sent back without prior request will not be accepted.
To start a return, please contact us at [email protected]. Approved returns should be sent to the provided address depending on location.
For customers outside Canada, please note that return shipping may take longer due to international logistics.
Please inspect your order upon receipt and contact us immediately if:
Your item is defective or damaged.
You received the wrong item.
We will assess the issue and provide a suitable resolution. In these cases, we will cover the return shipping costs and provide you with a prepaid return shipping label.
Certain types of items are non-returnable, including:
Custom products (e.g., personalized or special-order items).
Final Sale items and gift cards (non-refundable and non-returnable).
Items that are damaged due to misuse, negligence, or missing components/accessories will not be accepted for return.
If you are returning an item due to change of mind, the return shipping fee will be your responsibility.
If you have questions about whether your item is eligible for return, please contact us before initiating a return.
The fastest way to exchange an item is to return the original item and place a new order separately once the return is accepted.
Once we receive and inspect your return, we will notify you of the approval status.
If approved, the refund will be automatically issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If your order has not yet been shipped, you may request a cancellation by contacting us as soon as possible at [email protected]. If we are able to intercept and cancel the order before it ships, the refund will be processed within 7 business days back to your original payment method.
If you haven’t received your refund after 15 business days of approval, please:
Check with your bank or credit card company for any processing delays.
Contact us at [email protected] if the issue persists.
For any other questions related to returns or refunds, feel free to reach out to us.
We currently ship only within Canada. Enjoy free shipping on orders over C$100. For orders below C$100, shipping fees will be calculated at checkout based on the selected shipping method.
Once your order is shipped, you’ll receive an email with real-time tracking details.
Free shipping automatically applies when the order price has been met.
If you choose Express Shipping, please note that shipping times refer to transit only; order processing takes an additional 1-2 business days.
You can track your shipment by:
Logging into your account.
Using the ‘Track Order‘ link in your shipping confirmation email.
At Mysmartliving, we stand by the quality of our products. All Mysmartliving products purchased through our official store are covered by a two-year complimentary replacement warranty for defective hardware. If your product was purchased from another platform, please contact the corresponding seller for warranty support.
This limited warranty covers defects in materials and workmanship under normal use. However, it does not cover:
Our support team may request photos or videos to help diagnose hardware issues. These are required for processing replacement claims.
If your product qualifies for a warranty claim:
For any warranty-related inquiries, contact us at [email protected].
For more inquiries please contact us directly!
My Smart Living provides innovative solutions for a smarter, more efficient lifestyle. Experience the future of life with us.
All trademarks, service marks, trade names, product names, logos and trade dress appearing on our website are the property of their respective owners.
© 2025 MySmartLiving Inc.
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